At BEone, customer satisfaction is important to us. This Return and Refund Policy outlines the conditions under which products can be returned, exchanged, or refunded. Please read this policy carefully before initiating a return.
You may be eligible to return a product if:
The item is unused, unworn, and in its original condition
The item is returned in its original packaging with all tags, accessories, and invoices intact
The return request is initiated within [7 DAYS] of receiving the order
Products that show signs of use, damage (not caused during delivery), or tampering may not be eligible for return.
Return requests must be raised within [7 DAYS] from the date of delivery. Requests received after this period may not be accepted.
To initiate a return, please contact us at beone00100@gmail.com with your order number and reason for return.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within [REFUND 2-3 DAYS]
Refunds will be issued to the original payment method used at checkout
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account
Shipping charges, if any, are non-refundable unless the return is due to an error on our part.
We offer exchanges for eligible products, subject to stock availability.
Exchanges can be requested for size, colour, or replacement of the same product
Exchange requests must be made within [7 DAYS] of delivery
If the requested exchange item is unavailable, a refund may be issued instead
If you receive a damaged, defective, or incorrect product, please notify us within [7 DAYS] of delivery.
Share clear photos or videos of the product and packaging
Once verified, we will arrange a replacement or refund at no additional cost
Failure to report damage within the specified timeframe may affect eligibility.
The following items are not eligible for return or refund unless received damaged or defective:
Items marked as “Final Sale” or “Non-Returnable”
Personal care, hygiene, or consumable products
Customized or made-to-order items
Gift cards or digital products
If the return is due to a damaged, defective, or incorrect product, we will bear the return shipping cost
For all other eligible returns, the customer may be responsible for return shipping charges unless stated otherwise
We recommend using a trackable shipping service for returns.
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to the return policy above.
If you have any questions or need assistance with a return or refund, please contact us:
BEone
Email: beone00100@gmail.com